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Manage

20% Service + VAT

What we offer

Let us manage every aspect of your short-term rental business. Just hand over the keys and we’ll handle the rest. Ideal for those with limited experience in the industry, those who live too far away, lack the time, or prefer not to be available 24/7. Pillow has a team of experienced property managers across the UK who will manage your business to Pillows high standard. 

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Monthly Price Evaluations

We carry out calculated monthly price evaluations for our clients. These evaluations take into consideration factors such as demand, seasonality, and market trends to ensure that your property is priced competitively and optimally. By constantly monitoring and adjusting your property's price, we can help you maximize your income and attract more bookings. With our expertise and commitment to your success, you can rest assured that your property is in good hands.

Professional Photography and Property Staging

Professional photography and property staging are essential to your properties success. We ensure every new property is presented with professional photography, to showcase the property's unique features and amenities, and staging, to create an inviting and attractive atmosphere for guests. Our goal is to help our partners achieve high booking rates and maximize revenue by presenting their properties in the most flattering way possible. With professional photography and property staging, Pillow ensure that your property stands out in the competitive short-term rental market.

Maintenance, Damage and Repair Management

Property maintenance and repair management are very important to us at Pillow. To deter any damages, a security deposit is collected for each booking. During inspections, if any maintenance issues are identified, we communicate with the property owner and provide a solution. In emergencies we immediately authorize necessary repairs up to the cost of £250 to ensure a prompt resolution. For repairs exceeding this cost, we always seek approval from the property owner. Our platform provides up to £1,000,000 worth of guest insurance for each booking so you can be rest assured that your property is well protected.

Personalised Guest Welcomes

We offer personalized guest welcome messages to every single one of our guests. Our welcome messages, sent our by our customer experience team, include personalized messages, and any other information that guests need during their stay such as check-in instructions and information about the property. This personalized touch helps to build trust with guests and create a memorable experience, leading to higher guest satisfaction and increased repeat business.

Post Booking Guest Customer Experience Management

Our dedicated customer experience team reaches out to guests after they book to confirm details and ensure that their experience with Pillow Partners is high-class from the onset. Additionally, all guests are thoroughly vetted to ensure their stay is safe and enjoyable and your property is well looked after.

Housekeeping sourcing & Changeover Management

When you list your property with Pillow, your property will be matched with a local cleaner from our trusted list. We use some of the best professional cleaning companies in the UK for serviced accommodation and our cleaners generate high class reviews. Our high-tech online platform will send automatic workorders to the cleaners notifying them of any changeovers, giving you peace of mind that your property will be spotless for every new guest.

Sourcing and Managing Contractors

We have established strong connections with contractors around the UK which allows us to ensure any work carried out in your property is done to the highest standard. We have a trusted list of highly-skilled contractors that we can call when a property is in need of maintenance. Our team regularly assesses the performance of our contractors to ensure they are meeting Pillows standards.

Organizing Linen

At Pillow, we recognize the value of a good night's sleep. That's why we make sure every bed has fresh and clean sheets. Our dedicated team of cleaners handle linen pickup and delivery after each stay, ensuring every bed is perfectly made for a comfortable night's sleep.

Guest 24-hour Emergency Contact

We have a dedicated 24/7 customer experience team available around the clock to guarantee that guests have a positive stay. In case of any emergencies, guests can reach our CEX Team via phone and they will promptly handle the situation. This way, you can have peace of mind knowing that your guests are well looked after and your phone won't be ringing at all hours.

Periodic Inspections

Pillow dedicated property managers will inspect your property every three months to assess its overall condition and identify any necessary repairs or maintenance. If any issues are found, Pillow will promptly notify you and provide a quick solution to the problem.

Financial Reporting

We provide monthly statements to property owners with a full breakdown of incomes and expenditures. This enables both property managers and property owners to see how well the property is performing and if any price alterations need to be made.

Generating Guest Reviews

At Pillow, we understand the importance of positive guest reviews. They play a crucial role in attracting potential guests to choose your property over others in the area. Our system automatically sends an email after every stay, inviting past guests to leave a review on the booking platform.

Generating Corporate Contractor/Long Term bookings

Over time we have cultivated strong relationships with companies all across the UK, allowing us to match suitable properties with contractors in need of accommodation. We always prioritze long term bookings where appropriate. Our reputation as a trusted OTA for contractors has been built through our commitment to excellence, resulting in many repeat bookings and properties with 100% occupancy rates, even in the quiet winter months.